The short version. We collect your email, the agents you build, and the transcripts of what you say. Your speech is processed to create a transcript — we keep the transcript, not the audio. We don't train AI models on any of it, and we don't sell it. You can delete your account and your transcripts at any time. This summary is for orientation only; the policy below is what governs.
1. About this policy
This Privacy Policy explains how Kindred PM, Inc., doing business as Kindred Voice (“Kindred,” “we,” “us”), collects, uses, and shares information in connection with the Kindred Voice beta service, including the /try experience (“Beta Service”).
It applies to the Beta Service only. Our commercial products are covered by separate agreements.
2. Information we collect
2.1 Account information. When you sign up, we collect your email address and a password, which we store only as a cryptographic hash — we cannot see your password.
2.2 Content you create. The agent configurations you build, and any text you type into the Beta Service.
2.3 Speech and transcripts. When you speak to an agent, we process your audio and generate a text transcript. How this works, and what we keep, is explained in §3 — please read it.
2.4 Usage and device information. Log data generated when you use the Beta Service, including IP address, browser type, device and operating system, pages viewed, timestamps, and actions taken. We use this to operate and secure the service and to understand how the beta is being used.
2.5 Agreement records. When you accept our Terms, we record your account identifier, the date and time, your IP address, and which version of the documents you accepted.
2.6 Communications. If you contact us or send feedback, we keep that correspondence.
2.7 What we do not collect. The Beta Service does not place or receive telephone calls, so we do not collect phone numbers, call records, or carrier information in connection with it.
3. How your speech is handled
This section describes exactly what happens when you talk to an agent. We have written it out in full rather than summarizing it, because the short version is easy to misread.
When you speak to an agent, your audio is transmitted from your browser to Kindred and to our third-party AI providers, where it is processed in real time in order to produce a text transcript.
We do not store or retain the audio recording. The audio is processed and discarded; it is not saved to our systems and you cannot play it back.
We do retain the transcript — the text of what was said — for the period described in §7.
We want to be precise about the distinction, because “we do not record audio” is easy to read as “your audio never leaves your device.” That is not the case. Your audio does leave your device and is processed by us and by our providers; what we do not do is keep a copy of it afterward.
The transcript is ordinary text. It is more durable and more easily searched than an audio recording would be, and it is subject to the same protections, retention limits, and deletion rights as the rest of your information under this policy.
4. How we use information
We use the information described above to:
- Provide, operate, and maintain the Beta Service;
- Create transcripts and run the agents you build;
- Authenticate you and keep your account secure;
- Detect, investigate, and prevent fraud, abuse, and violations of our Terms;
- Diagnose problems, fix bugs, and improve reliability;
- Understand how the beta is used in aggregate;
- Respond to your questions and send you service-related messages;
- Send you marketing emails only if you separately opted in, and you can unsubscribe at any time;
- Comply with law and enforce our agreements.
We do not train AI models on your content
We do not use your content — including your transcripts — to train, fine-tune, or improve artificial intelligence models.
We have also configured our accounts with our third-party AI providers on service tiers under which those providers do not train their models on content submitted through our accounts.
We do not sell your information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under California law. We have not done so in the preceding twelve months.
5. Who we share information with
We do not sell your information. We share it only as described here.
5.1 AI providers. The Beta Service sends your speech, transcripts, and text input to third-party artificial intelligence providers so they can be processed. As of the effective date these are:
Google (Gemini), xAI (Grok), OpenAI, and Amazon (Nova Sonic).
As stated in §4, these providers are engaged on tiers under which they do not train on our content.
5.2 Infrastructure and service providers. Vendors who provide the cloud infrastructure the Beta Service runs on:
Microsoft Azure, Amazon Web Services, and Google Cloud.
They may process your information only on our instructions and only to provide services to us.
5.3 Legal. We may disclose information if we believe it is reasonably necessary to comply with a law, regulation, subpoena, or governmental request; to enforce our Terms; or to protect the rights, safety, or property of Kindred, our users, or the public.
5.4 Business transfers. If Kindred is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will notify you of any such transfer and of any material change to this policy that results.
6. Please do not submit sensitive information
The Beta Service is for evaluation, and our Terms prohibit submitting sensitive information to it. Please do not speak or type protected health information, payment card numbers, government identifiers such as Social Security or passport numbers, biometric information, or personal information about other people — including your customers, clients, patients, tenants, or employees.
Use fictional or example information when testing.
The Beta Service is not designed, secured, or certified for regulated data. Kindred is not acting as a HIPAA business associate in connection with the Beta Service, and the Beta Service is not within the scope of PCI DSS.
7. How long we keep information
| Information | Retention |
|---|---|
| Audio | Not retained. Processed in real time and discarded — see §3 |
| Transcripts | Until you delete your account, then deleted within 30 days |
| Agent configurations you created | Until you delete them or your account is closed |
| Account information | Until you close your account, then deleted within 30 days |
| Usage and system logs | 30 days |
| Agreement records (§2.5) | For as long as needed to evidence your acceptance |
| Backups | Deleted content may persist in encrypted backups for up to 90 days |
We may retain information longer where required by law or to resolve a dispute.
Because the Beta Service is pre-release, we may also delete your content at any time, including when the beta ends. Please keep your own copy of anything you need.
8. Your rights and choices
8.1 Access and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us at the address in §12.
8.2 Delete your account. You may delete your account at any time, which deletes your agents and transcripts subject to the backup period in §7.
8.3 Marketing email. Marketing emails are sent only if you separately opted in at signup. You can unsubscribe using the link in any such message.
8.4 California residents. If you are a California resident, the CCPA as amended by the CPRA gives you the right to know what personal information we collect and how we use and disclose it; to request deletion; to request correction; to opt out of the sale or sharing of your personal information; and to limit the use of sensitive personal information. We do not sell or share personal information, and we do not use sensitive personal information for purposes requiring a limitation right. We will not discriminate against you for exercising any of these rights. To make a request, contact us at §12. You may use an authorized agent; we will ask to verify their authority.
8.5 How we verify. To protect your information we will verify your request, usually by confirming control of the email address on your account. We respond within the time required by law.
9. Where the Beta Service is available
The Beta Service is offered only to users in the United States and Canada, and our systems are located in the United States. It is not directed to individuals in the European Economic Area, the United Kingdom, or Switzerland, and we do not offer it to them.
10. Security
We use technical and organizational measures appropriate to a pre-release service, including encryption in transit, hashed passwords, access controls, and logging.
No system is completely secure, and the Beta Service is pre-release software that has not undergone the security review our commercial products receive. This is part of why §6 asks you not to submit sensitive information.
11. Children
The Beta Service is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
12. Changes to this policy
We may update this policy. Each version is dated. If we make a material change, we will notify you by email or by notice in the Beta Service before it takes effect.
13. Contact us
Kindred PM, Inc. d/b/a Kindred Voice
350 W 55th St, Unit 7C
New York, NY 10019
info@kindredvoice.ai